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Yes, we do. The amount of mails sent per hour is limited to 300 per user. We do this to minimize...
Do you offer any anti-virus protection for emails?Yes, we do. This comes automatically with our mail system and requires nothing from you to make...
Do you support secure SMTP, POP and IMAP?Yes. All of our servers (Windows and Linux) support secure SMTP (port 465 port26,port 587),...
How do I access webmail?You may access webmail, by going to http://www.yourdomain.tld/webmail/ after your domain has...
How do I add new email account to my hosting account?Every Express Media Web Hosting hosting account comes with a C Panel as a control panel. You can...
How do I change my email password?To change the password on any email account, you'll first need to log into the account's Cpanel....
How do I configure Eudora for my account?Within Eudora, Select "Tools" and then Select "Options". Within the Tool Bar on the left side of...
How do I create a mailto link on my page?The mailto command will place blue wording on the screen that people can click to send you a...
How do I set up Thunderbird for your servers?1. In Mozilla Thunderbird , select Tools > Account Settings. 2. On the New Account Setup...
How to Adjust Email Quota in Cpanel?When creating email accounts in Cpanel, users have the ability to set the email quota for each...
How to Delete an Auto Responder?To remove or disable an Auto Responder , you must delete it. In CPanel > Auto Responders,...
How to Import Your Address Book Contacts into Outlook?With Outlook, you can automatically convert a vCard that was received from an external source...
How to Set, Catchall Email Address?In CPanel, the catchall feature is referred to as "default address." Enabling the default address...
How to request an IP de-listing from a blacklist?If your mail server IP is blacklisted you would receive a bounce back error message when you...
How to use Spam Assassin?Spam Assassin is an anti-spam tool which helps filter out unwanted messages. Spam Assassin...
I can receive mail, but I cannot send it. Can you tell me what's wrong?This problem has a number of common causes. Generally, unless you've received an announcement...
I'm getting an " unrouteable mail domain " message when I send email. What's wrong?This error most often indicates that you have reached our limit for sending mail for the given...
Is there a secure https login for Webmail?Yes, there is. Try: https://www.domain.com:2096 or https://server.hostname.com:2096 You may...
My ISP blocks port 25. Can I still use your SMTP server to send mail?Yes, you can. Please try changing the port for SMTP in your mail client to port26.
My email isn't working, please helpHere are some solutions to common email problems that will save you some stress with email....
The Spam Assassin SpamBoxIn order to view the spam directory, login to webmail (yourdomain.com/webmail/) as the main...
What are E-mail Headers?There are two kinds of headers: Partial (or basic) headers are the default display in most...
What do I do if an Email I sent is returned with the following bounce back messages? Common Bounce back MessagesInbox is Full If the bounce back message indicates something similar to, "Inbox is full" or...
What email clients can I use for my email accounts?You can use pretty much any mail client you like with our mail service. Clients such as Eudora,...
What is difference between POP3/IMAP servers?POP3 will download all the messages to your computer while IMAP leaves a copy on the server so...
What is my POP3 server?Your pop3 server is either the IP in your welcome email, or, if propagation has completed,...
What is my SMTP Server?Your SMTP server is the IP found in your welcome email, or, if propagation has completed,...
What is the difference between POP3 email accounts, email forwarders, and auto responders?POP3 email accounts are mailboxes used for your website email and which are checked from the...
What is your policy on SPAM?We have a zero tolerance policy on SPAM. if you do it, your account will be terminated immediately
When Checking for email via a combination of both webmail and an email clientIf you have setup an email account in your email client as a POP account, when your email client...
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